4 Tips to Get the Best out of Social Media for your Business

Morning guys!

Today I am an early bird producing more interesting and hopefully useful tips. Here you are. :)

With all the amazing online shops the digital world has to offer, how do you attract the customers to really come to your retail store? Is online world for your Forever 21 a chance or a Catch 22?

In a nutshell, it is all about motivating and rewarding with the decent amount of support. Here are some simple tips on how to turn your ‘followers’ into the frequent customers:

  1. Use your social media as a Loyalty Programme Platform

Loyalty programs have become quite a popular tool for the retail stores to attract and please the customers. Similarly, to how the discounts and special deals are received as the award for spending the money, complement your customers for spending their time.

Make the process simple and engaging. Set the price list or assign a value for every Like, Tweet and comment and make it be easily converted into the real money or discount point that can be spend in the store. But does the exchange of Likes into the money really result in brand loyalty? Let`s just say: depends on how you approach it. If your circuit is reduced to a simple ‘bribing’, it will probably result just in a one-day (night) stand on your social media page. The real relationships begin when you show the audience you are on the same wavelength. This is how you do it:

• Do not forget about non-monetary rewards, because their symbolic power really helps building relationships and gaining loyalty from your audience.  Chose ‘the fan of the month’, vote for the funniest tweet or pick ‘the most dedicated customer’. These meaningful achievements may be seen as the online equivalent for the VIP treatments.

• Take it to the next level – give those ‘friends of the brand’ a chance to participate in what you are doing: invite them on a tour around your office, give a chance to dress the window of your store or share your wi-fi password.

• Be creative. (This might not be the best advice to give from the practicality point of view, therefore, you can look up for the examples here:

2. Everybody likes to play, just set the rules

Hopefully surprising, this is not about the Apps and Facebook games. Another way to invite people from and through Social Media to your store is quest – little adventure that integrates online and offline tasks into one big game, making it fun and useful.

• Think about the mechanics of the quest. How many tasks will there be in in adventure? Will you reveal all of them at once or keep the intrigue by posting one task a day (week/hour)?  Will you use only one social platform or integrate Twitter, Instagram and Foursquare all together?  

• Motivation is a king (queen). What is the purpose of the quest and why would people want to participate? It is not only about the prize in the end, so you should make the people feel what they do matters. Perhaps, connect the fun to something bigger (for each person who completes the quest, the company will donate certain amount of money to charity or plant one tree in the local park).  

• Examples of tasks: check-in, take a picture, find, post (anything that will benefit the brand and engage the audience).

3. Use social media as an emergency line

With any business customers will always have queries, questions and seek for assistance, so create a customer service desk on your social media page.

• CRM. Good CRM requires a lot of resources and contribution; however, even if you cannot afford helping your clients online 24/7, they should still feel your support.

• Do your best. Sometimes simply having a FAQs section or image on your Facebook will help. For more serious issue, establish the rules of when and how you will deal with them if you the instant response is impossible.

• Share the duties. Educate your audience with basic tips and advices on what to do if…, so they become experts and help you with the customer service. More on CRM and customer service online here.

That is it for today. :) Let me know if there is anything you want me to write about and thanks again for reading me!!!!!